Are you insured and bonded?
We sure are! Our goal is to protect your interests and give you peace of mind. That is why we make sure that we not only carry liability insurance, but that our employees are covered by workers compensation insurance as well. That way, if they were to ever injure themselves in your home, we’ve got you covered!
Who cleans my home?
Fresh Livings’ hiring process ensures that our employees fit our criteria, meet our client’s expectations, and will become excellent representatives of our company. This includes, but is not limited to the following: thorough interviews, proof of at least 1 year previous cleaning experience, reference and criminal background checks.
We utilize “Single Maids” in each home, depending on the size of the home and level of service. You will be assigned a maid (or two) who will be committed to keeping your home clean. If it is a very large job, 3 maids may be present.
What areas do you service?
Saskatoon and area, including but not limited to Warman, Martensville, Riverside Estates, etc. and Grande Prairie. NOTE: A travel fee may apply to locations outside of Saskatoon.
Am I required to have an in-home estimate?
No, simply because we charge by the hour. This way you only get charged for the time we are there. You will be asked to fill out our ‘Cleaning Checklist’ and email it back to the office for review. The owner will send you an estimate of how long your initial clean will take as well as how long your regular recurring cleans will take.
What happens if the cleaning takes longer than I was quoted?
Should we believe that additional time is required to complete your cleaning requirements, we will contact you 30 minutes prior to the end of the time we quoted you to obtain your permission to continue. Excessive clutter, dirt, grime, soap scum, and the request for additional items (appliance cleaning, windows, etc.) may affect the time required to clean your home.
Do I have to do anything before you arrive?
While we do perform general tidying up, its advantageous to have the home picked up as much as possible, allowing us the ability to easily access all areas of your home. If we have to spend time picking items up and putting them away, it may affect the time we are in your home. You may be billed for the extra time needed to perform additional work. In cases of extremely cluttered areas or surfaces, we reserve the right to use our judgment to skip those areas in order to avoid damaging items or hurting ourselves.
What if I don't need my entire home cleaned?
We customize your cleaning! Do you want kitchen and bathrooms only or some other combination? Let us know we’re flexible.
Do I have to be home when you clean?
If you’d like, but it’s not a requirement. In fact, the majority of our clients provide us with keys to their home or provide alternate means for us to enter their home when they cannot be there. If you choose to be home, we don’t mind at all. We understand that you may prefer to get to know us first.
Are your products safe for my family and pets?
Yes, Fresh Living uses only environmentally friendly cleaning products from EnviroWise and Melaleuca. Our employees are properly trained to use all of our products and supplies. If a client requests that we use a different product, Fresh Living will not be held responsible for any damage that may occur through the use of the requested products; including the use of bleach/bleach based products.
Why do you provide the supplies?
We provide the supplies for several reasons: we only use products that are safe for the environment and that provide quality results, our employees are trained in the proper use of our supplies and tools, and to free you from having to keep track of what we need before your scheduled cleaning day.
Does it cost more to use a "professional"?
We know the common perception of using a “professional” cleaning service brings to mind higher charges, and this isn’t always the case. We also realize that you can find anyone to clean your home for little or nothing through Craigslist, Kijiji or other venues. However, have you ever considered the true costs of using a cleaner who is not licensed and insured? For example, if this person/cleaning service damages your marble floor, ruins your stainless steel appliances, breaks an expensive piece of artwork how will they pay for the damages? If money comes up missing or credit cards and jewelry is stolen how will you recover the loss? If this person is injured in your home who will cover their medical costs & expenses? YOU. Just remember, you are inviting someone into your home and into the lives of your family. Be smart. Be safe.
What advantages are there to using a professional cleaning company like Fresh Living?
Fresh Living is incorporated, licensed, insured and bonded.
Fresh Living won’t require that you pay cash.
Fresh Living pays its taxes just like you.
Fresh Living does not pay its employees under the table.
Fresh Living employees have passed a criminal record check and are properly trained to clean.
Fresh Living provides all the supplies and equipment to perform a thorough clean every time.
Fresh Living stands behind their work.